Refund Policy

At ModdernEssentialGoods, we value our customers and aim to provide exceptional products and services. We understand that there may be circumstances in which you need to request a refund. This Refund Policy outlines the terms and conditions governing refunds for purchases made through our store.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The request for a refund is made within 15 days of the purchase.
  • The product or service in question is eligible for a refund according to the product-specific policies outlined below.

2. Refund Process

To request a refund, please follow these steps:

  • Contact our customer support team at to initiate the refund request.
  • Provide your order number, purchase details, and the reason for the refund request.

3. Refund Criteria

Refunds will be considered under the following circumstances:

  • Product Defect or Damage: If the product received is damaged or defective, you may be eligible for a full refund or a replacement product, as determined by Luxemporiums.

  • Cancellation of Services: If you wish to cancel a service or subscription, refunds may be available according to the terms and conditions specified at the time of purchase.

  • Change of Mind: For non-defective products, we may offer a refund or exchange on a case-by-case basis. You may be responsible for return shipping fees.

4. Non-Refundable Items

The following items are generally non-refundable:

  • Downloadable digital products or services
  • Gift cards or certificates
  • Custom-made or personalized items
  • Services that have already been performed

5. Refund Processing

Once your refund request is approved, we will process the refund as follows:

  • Refunds for purchases made by credit card will be issued to the original credit card used for the purchase.

  • Refunds for purchases made through other payment methods will be processed using the method of payment used for the original transaction.

6. Contact Us

If you have any questions or need assistance with the refund process, please contact us at: